Customer Service

Email us = AlaskaGoldService<at>AlaskaGoldBrand.com

*Note: <at>is @

We are available by phone Monday through Friday 8am-4pm PST. Email us here: AlaskaGoldService<at>AlaskaGoldBrand.com

Phone number is 844-833-0120. We will have limited phone access through November 1st, so would strongly prefer emails until then.

Keep in mind. We do not have a “call center.” We are a relatively small fishermen’s co-op. We’re not able to take calls 24/7, but we will do the best we can to give you the personal service that you deserve. Quality and customer service is what we hang our hats on, so don’t fret if you end up leaving a voicemail. Email might work even better. We’ll get to you as soon as possible! We respond to all email requests and voicemail messages as quickly as we can. We’re small but responsive.

You can also see our Frequently Asked Questions (FAQS) page which has a ton of information about who we are and what we do and how we do it. We try to be completely transparent and will try to answer your questions to the best of our ability with clear, honest communication.

Who We Are: There is just one of us answering calls and responding to emails. Please be patient. We’re a tiny company–the food industry is a tough business and it becomes even more difficult when working with wild food, but know that we are dedicated to providing you with Alaska Gold service.

Kendall-Customer-Service
Kendall likes fish, boats and cookies.

Kendall is the author of a book on the healing power of dogs. Though he’s only spent a small amount of time on fishing boats in Southeast Alaska, the reason he shows up to work every day is to help illustrate the beautiful lifestyle our fishermen lead–the beautiful place and the exquisite fish are all made better because our fishermen fight to preserve a lifestyle and the place where they work. When not eating or thinking about fishing or kayaking up in Alaska, he’s playing his mandolin.

The Alaska Gold Customer Service Promise.
The Alaska Gold Customer Service Promise.

Alaska Gold Seafood is caught by the owner/members of Seafood Producers Cooperative. As a fishermen-owned cooperative, we take great pride in producing an outstanding product and our relentless commitment to quality begins with the careful handling of our catch the moment it comes on board and continues all the way to when our customers receive our products and beyond, as so many of our customers have been loyal to us for years for that extra personal touch that we provide to everyone who orders.

We do business the old fashioned way– we are who we say we are, we do what we say we’ll do, and if we can’t, we’ll say so, and do our best to provide the best alternative available. Our products are simple, yet elegant. Our customers frequently say, “Seafood Producers Cooperative does things the right way.”

Our line-caught wild salmon, halibut, sablefish and albacore tuna are widely regarded by restaurants and retailers as the finest available.

Our customer service is also world class.

We love seafood. And we are excited to share our premium-quality seafood with you.

Here are some of the positive reviews on Facebook of our service that we are very proud of (you can also read reviews of our products in our shop):

“I ordered a variety box of fish from Alaska Gold Seafood by Seafood Producers Cooperative and they exceeded all expectations. It was packaged very well with dry ice. In the package was a hand written thank you letter to me with a number to call if I had any issues.” Andy from Bellingham, WA

“The service is superb–fast–dependable–and packed excellent.” Rosemary from Jamestown, NY