If at any time you have trouble navigating our site, completing an order, or just want to know more about our fish, please contact us at (844) 833-0120 or email AlaskaGoldService<at>AlaskaGoldBrand.com. The Frequently Asked Questions (FAQs) below might answer your questions, so check below first.
Q: First of all, why Alaska Gold Seafood?
Alaska Gold Seafood is caught by members of Seafood Producers Cooperative, a fishermen-owned co-op that has been a beacon of high ideals in the fishing industry for over 75 years. We specialize in premium-quality line-caught wild salmon, halibut, sablefish (black cod), and albacore tuna from well-managed fisheries. We hang our hats on quality and customer service. Our One Hook, One Fish motto is the essence of what we do. The individual attention and pride that we put into customer service is only exceeded by the special care that our fishermen give to the fish they catch.
Q: What else makes Alaska Gold Seafood special?
Unlike the local fish market, your supermarket, or many other online sources for wild-caught seafood, we actually produce wild-caught seafood. We are your direct connection to the fishermen who feed families around the country. Because we are the actual supplier of the seafood, we will shine at producing premium-quality seafood for customers in larger, more cost-efficient orders. Many of our customers see the cost savings in ordering 10, 20 or even 30-pound boxes of our seafood. There really is no better way to get cost savings on getting premium-quality, easy-to-prepare Alaska seafood delivered to your door. We understand that not everybody has a freezer big enough to handle bulk orders of wild-caught seafood. We recommend either sharing with friends to enjoy the cost savings. Or, sign up for one of our Alaska Gold Club Loyalty Program subscriptions.
Q: Where does Alaska Gold Seafood ship?
We ship to all 50 states in the United States. We get lots of requests from Canada, Australia, the UK, and many other countries, but we are unable to ship to the home consumer outside of the United States.
Q: How does shipping work?
Our FREE shipping is the default available (see map below for transit times) on all orders, except those going to Hawaii or Puerto Rico. There is a $85 handling charge for orders going to Hawaii or Puerto Rico. If you need your order to arrive by a specific date, we have rush shipping available for an additional $75.
If you’re at all confused or have any concern about when your order will arrive, please contact us.
PLEASE NOTE: We are not going to win the “speediest fish delivery” contest. We are not Amazon and delivering perishable products is much more complicated than shipping AAA batteries. If you need your order to arrive by a specific date, once again please contact us when you place the order and we can do our best to shepherd an order to arrive by a specific date. But we recommend ordering well in advance of the date you’d like the order to arrive. It’s the best way to avoid disappointment on your end and ours.
Q: When can I expect my order?
For frozen seafood orders, find the number of days in transit to the order’s destination. Then, check the transit area details below. Note that an order placed on a Monday, for example, after 9:45am Central Standard Time, will not be picked up by our shipping program until Tuesday. Given the map below, it should ship accordingly on Tuesday.
Use the below map only as a guide. If you have a date that you want to have your seafood delivered by, again please contact us. We cannot guarantee specific date requests, but we will do our best to accommodate your request. It must be noted that carriers cannot guarantee arrival dates either. Once your order is placed, the shipping map below illustrates estimated transit times. If you have an order that needs to be received by a certain date, please get in contact with us prior to ordering. Otherwise, your order will be shipped based on the below shipping map. And note again that the map is a guide–sometimes we need to re-box orders or we are temporarily out of stock, and we’ll have to delay an order. Our web e-store is usually up-to-date with what is in stock and not, but sometimes there are unforeseen changes.
Sometimes we aren’t able to ship because of weather. There might not be a weather problem where you live, but maybe a hub in between you and us is affected. We aim to be on the safe side, given that we have a highly perishable product and we won’t ship until we know all is clear. Sometimes your order might not slip into our shipping program in time to get out when the map says it will. Our canned tuna and canned salmon ships ground–expect arrival in 3 to 5 days.
1 Day Transit Areas
Orders ship Monday through Thursday with delivery the next business day after the order ships. Orders placed after Thursday at 9:45 AM CST will ship the following Monday.
2 Day Transit Areas
Orders ship Monday through Wednesday with delivery the second business day after the order ships. Orders placed after Wednesday at 9:45 AM CST will ship the following Monday.
3 Day Transit Areas
Orders ship Monday through Tuesday with delivery the third business day after the order ships. Orders placed after Tuesday at 9:45 AM CST will ship the following Monday.
Q: Can I request a specific ship date?
Occasionally we get requests for a shipment to arrive on a certain date. Please contact firstname.lastname@example.org for shipping requests and questions. We do our best to accommodate these requests. Note: We can’t ship for arrival on a Monday, because we do not ship perishable items for transit over the weekend when they would not move and hence thaw out. Usually, shipments can be timed to arrive on a specific date. But some times the unexpected happens. An order might get bumped from 2-day to Overnight and it arrives early or an order might get stuck in a hub for longer than expected. All shipments are sent with enough dry ice to keep the frozen seafood cold until arrival. It is not uncommon to have no dry ice remaining in the insulated cooler upon a6541rrival at your door, but the product should remain colder than 38 degrees upon arrival.
Q: What is “Rush Shipping”?
On the checkout screen, there is an option to select “Rush Shipping” for $75. However, take note: An order placed on a Monday, for example, after 9:45 AM CST, will not be picked up until Tuesday. An order with “Rush Shipping” will ship overnight to arrive Wednesday in this case. If you need an item to arrive on a Friday, you will need to place the order with “Rush Shipping” before Thursday at 9:45 AM CST. We ask that you reserve the “Rush Shipping” for emergencies. Take advantage of our free shipping and plan ahead.
Q: How will my fish get to me?
Shipping is included in all prices listed on the web site (except for orders going to Hawaii and Puerto Rico). We ship via UPS, FedEx and OnTrac, depending on your location. No PO Boxes please, as none of these carriers deliver to PO Boxes. We do not ship over the weekend, so if you placed an order on a Thursday, and your address is in a 2-day zone (see map below), it would not ship out until the following Monday. We will communicate with you once the order ships with a tracking number. All shipments are sent with enough dry ice to keep the frozen seafood cold until arrival. It is not uncommon to have no dry ice remaining in the insulated cooler upon arrival at your door, but the product should remain colder than 38 degrees upon arrival.
Check the following page to see how your frozen seafood delivery from Alaska Gold should look.
Q: How is the fish packed?
Our frozen portions are vacuum-sealed packages that are shipped to you in an insulator and recyclable cardboard box. Easily stored in the freezer, you can pull the vacuum-sealed packages out one at a time as needed to thaw in your refrigerator. As long as they are kept in a freezer at its coldest setting, you can keep them for a long time: 3 to 6 months if you have a deep freeze and 1 to 2 months in a freezer with frequent use and opening of the door. Great care has been taken to make these vacuum-sealed packages as convenient as possible. Our vacuum-sealed packages, you’ll notice, are particularly thick for protection. A good seal helps result in a quality final result and ensures quality. If you see a leaking package, let us know. Our gourmet canned albacore is cooked once with a few grains of salt and canned in Bellingham, Washington. Simple, but extraordinarily good.
Q: What are the dimensions of the products?
Q: What do I do with my fish once I get it?
You can either place the vacuum-sealed packages in your fridge (ideal to pop a hole in the vacuum-sealed bag first). In the fridge, once thawed you should cook within 2 days, ideally within 24 hours. You can store the fish in your freezer for a good amount of time. There is no expiration date because the fish’s quality after time will depend on a lot of factors (temperature, temperature control and variations, quality of seal, etc.). Ideally, you store them at your freezer’s coldest setting. If you have a deep freeze, 3 to 6 months, but if you have a freezer as part of your fridge, you’re probably going to want to consume within 1-3 months.
Cut vacuum-sealed bag open and thaw under refrigeration at 38° F for 24 hours and let stand at room temperature before cooking. In a pinch, if you forget to put in fridge before preparing, you can run cold water over the fish until thawed (about 15 minutes). This will impair quality for the connoisseur, but will help in a pinch.
We also recommend wiping the frozen fish off with a paper towel to remove moisture and thereby prevent sticking on a pan while cooking.
Q: What are the shipping boxes like?
We have been alternating between using a degradable insulator and Styrofoam coolers to keep the fish frozen until arrival at your doorstep. We appreciate our customers’ concerns regarding the use of Styrofoam. When we first started the web retail store, we used a degradable insulator called a Thermopod instead of Styrofoam. There were a number of disadvantages to using the degradable insulator. Beyond cost (it was double the cost of a Styrofoam insulator), it did not keep the fish as cool as Styrofoam does–the insulation properties are still not close to being comparable. It is even much more imperative that there is as little temperature change as possible with premium-quality seafood than other perishables. So, we ended up having to re-ship fish more frequently when orders arrived thawed (especially to warm places), which was contributing to waste, too. The other issue was that the manufacturer did not have a good production schedule and would be out of stock when we needed them, so we switched back to Styrofoam much to my chagrin. I’ve been shopping for degradable packaging ever since we started this website. We still haven’t found the ideal solution. Recently the degradable Thermopods have been performing better and we’ve been using them more, except for shipments to really hot places. With fish, it’s even more imperative than other perishable products to maintain a frozen temperature, so we cannot compromise on the insulation properties of our packaging. I’ve even thought of trying to run a contest for creative re-use of Styrofoam. I’m of the belief that there is no “away” when we “throw away.” I use the coolers as planters and also for insulation/padding for my doggie bike trailer. There is waste of this type in any kind of food production or any time we order from a website and even when we buy at the store (we just don’t see the waste from the store as much). Right now, we are in the process of transitioning back to degradable packaging. Please contact us if you would like to request a degradable package and depending on weather and availability we’ll do our best to ship your order not in Styrofoam but in a degradable cooler.
Q: What happens if there are weather problems during shipping?
We do our best to monitor weather around the country. We will not ship our perishables packages if a region is experiencing a weather event until no delays are expected. We will be as proactive as possible to not ship until we know our packages can arrive in a safe condition in a timely manner. However, we cannot predict changes in the weather. We will inform customers of the status of the package if there are changes. Weather events are out of our control and once a package has left our facilities, we cannot re-route it. If this happens and your fish does not arrive in pristine state, let us know. We will replace your order or do everything we can to make the order to your satisfaction. We advise customers to plan ahead and not order last minute.
Q: What happens if my order arrives thawed?
We ship all over the country in all kinds of weather. We look at where a package is going and the predicted weather for the location before shipping perishable items. Based on the knowledge we have gained with all of our shipping experience, we include enough ice on orders to keep the order frozen upon arrival, plus an “insurance amount.” We make adjustments based on our experience. Your order should arrive frozen. However, there can be delays when either weather, mechanical issues, or just plain human error cause a late arrival. The “insurance amount” of ice we include can usually keep the product frozen an additional day. Don’t panic if you find some partially thawed packages. A package that is still cold (38° F or below) can be safely refrozen without compromising the quality of product. Use more thawed pieces first. However, if you are concerned, please contact us. We guarantee our quality, which means that we aim for our customers to be 100% satisfied with each order.
Q: What is your returns policy?
Frozen seafood items cannot be returned. We can’t re-use them and it’s extremely expensive to send perishable goods. Do not attempt to send them back to us. If you receive fish products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge.
If you are trying something new for the first time, please order the smallest quantity. The most economic way to get our fish for you and for us is by ordering larger quantities, but we offer smaller quantities (our six-portion boxes) for those wanting to try something for the first time. We stand by the quality of our fish. The handling methods on the boats, the care we put into processing and packaging the fish are all second to none. We cannot account for your tastes if you order a large box of halibut and decide that you don’t like halibut. That being said, we want you to be completely satisfied with the quality of our Alaska Gold Seafood products. We offer numerous seafood recipes and cooking tips.
To request a replacement, please contact us at alaskagoldservice<at>alaskagoldbrand.com (<at> is @) with details within 7 days of receipt of products. Please, if you can, send photos of the damage in question to this email address. There should also be a lot code on a small sticker on each package. Please take a picture of this code. Once again, we pride ourselves in our product, so any complaint is a serious complaint. But without supporting information, we cannot learn from those experiences or even be confident that we are talking about the same thing. Please email a picture of the unsatisfactory product and describe to the best of your ability the problem with the product and send to alaskagoldservice<at>alaskagoldbrand.com. (Note <at> is @ in the email address.) Please include the following information (how the fish was handled, thawed, cooked) and send pictures, without which we do not have enough information to rectify the situation and we cannot offer a refund or re-ship or whatever is deemed necessary.
If you are not satisfied with your order, please be aware of the following guidelines:
- Please notify us within 7 days of purchase date with order number.
- Product must have been purchased from Alaska Gold Seafood’s www.alaskagoldbrand.com web site.
- You must have a proof of purchase. When your order goes through our website, you will receive an automatically generated email receipt.
- If we do issue a store credit, it can only go to the person who placed the order through our website.
- Shipping charges are refundable only if products were delivered late or damaged in transit.
- Alaska Gold Seafood cannot be held responsible for damages to our product coming from not storing it properly upon receipt.
- Did your order arrive on time but nobody was there to receive it? We can’t take responsibility for delays in receipt of packages because of a problem with the front desk or door person at your residence or business. Which is why we send an email with tracking info and also have a shipping map with estimated ship times. If you have any questions on arrival date, let us know.
A replacement will only be sent with the evidence that there was a delay in shipment or damage to the product. For other cases, we will use our best judgement to offer partial or full store credit as we see the case.
Q: Can I split-ship or ship to two different locations?
Please place a separate order for each shipping address for products being shipped to different places.
Q: Where does the fish ship from?
We work out of two Cold Storages–one near Bellingham, Washington, where our business offices are, and one in Richmond, Virginia. Having a shipping hub in Virginia helps us more efficiently reach customers on the East Coast. We’ve found that shipping from Alaska using FedEx or UPS is nearly impossible in terms of reliability and cost issues. So, believe it or not, we use a large barge to bring frozen containers of fish stateside and to our shipping hubs. Temperature control (keeping product well below freezing without any variations) is of the utmost importance, so you’ll see that when you receive product that it should be frozen rock solid and in pristine state. We include quite a bit of dry ice with each order of perishable items.
Q: Can I get my shipment notice via text message instead of email?
We send out a shipment notice with tracking info to customers via the email they enter while placing the order. We get requests from customers who’d prefer to have their shipment notice sent to them via text message. This can be done! Check with your carrier first. For example, if your carrier is Verizon, enter the following email address when placing an order to receive via text message. [insert your 10-digit phone number]@vtext.com. So, our email text would be email@example.com. First check with your carrier to see what that email address would be.
Q: Do you have a referral program?
Great question. Yes, we do. Please share our fish with friends and family. We love welcoming more customers to Alaska Gold Seafood. Here are the details on the Referral Program.
Q: Is it Wild? Is it farmed salmon?
All of our fish is caught on hook and line One Fish At A Time. It is wild-caught from the icy pristine waters of the North Pacific, caught mostly off the coast of Southeast Alaska. Not farmed. Each box is labeled “Wild, Product of USA.” In this post we cover all the different types of salmon we sell and you can see why suggest choosing wild over farmed salmon.
Q: Where did this fish come from?
Our wild salmon, halibut and black cod are caught primarily off the coast of Southeast Alaska and also in the Gulf of Alaska. A small number of our co-op owners also fish king salmon in the waters off California. Popular fishing spots among our members are Chatham Strait for black cod and the Fairweather Grounds for salmon and halibut. The waters outside of Sitka, on Sitka Sound, are also well-known salmon trolling grounds. Our albacore is caught off the West Coast of the United States. Most of the albacore tuna our co-op members catch is caught about 60 to 80 miles off the coast of Washington.
Q: Where are your fish processed?
All of our fish are processed at our plant in Sitka, Alaska or in Bellingham, Washington. In accordance with USDA, each label on our boxes reads “Wild, Product of USA.”
Q: Is it fresh?
Our fish is caught and frozen quickly to preserve freshness. Being caught on hook and line makes for a fresher taste. You’ll taste the difference for sure! Here is more information about our Freezing Process, which includes details on how we process and handle our fish for delivery. As Jane Brody of NY Times Nutrition says, “The freshest tasting seafood is that which has been frozen shortly after harvest and remains that way until cooked.” Temperature requirements are really important throughout the duration of a fish’s journey from the water to our customer and we have been pioneers in improving quality assurance throughout the seafood supply chain.
Q: Fresh is better than frozen, right?
Here are many reasons why you should eat frozen seafood over “fresh.”
Blind taste tests have shown that frozen fish many times taste better than “fresh, never frozen” fish. A recent blind taste test with the Alaska Longline Fishermen’s Association, Oregon State University, Ecotrust, and Seafood Analytics, a firm that has developed a CQR device that uses an electric current to measure freshness, allowed home consumers to compare “fresh” and “frozen” seafood. According to Ecotrust, the results were telling: “not only did consumers prefer the frozen fish, but the flash-frozen products also rated higher in quality and freshness, as measured by the CQR.”
Seafood Producers Cooperative sells a good amount of its fish to restaurants and retailers fresh, never frozen, yet we sell a larger amount of our fish frozen because more and more buyers understand that frozen fish, when handled correctly, can be “fresher than fresh.” Because the headaches in logistics are made much simpler once a fish is frozen, frozen fish also has a much smaller carbon footprint than a fresh fish. What’s essential is starting with a fresh, high-quality product. Line-caught salmon, for example, are harvested on the open ocean when the salmon are in their peak state. Our line-caught fish is handled One Fish At A Time. Fish don’t stack up on boat decks as they would if they were net-caught. Properly cutting and gutting the fish is also really important. Pressure bleeding the fish with a micro-pipette also makes a big difference. The Alaska Gold Difference is paying attention to all of these details–catch method, landing method, cuts, bleeding, sanitation, state of the art freezing technologies. We take great pride in the quality of our seafood.
We wish more consumers would realize that frozen fish is superior to “fresh never frozen” fish. With freezing technologies and good vigilance, frozen fish can be kept for quite some time. Also, it’s really disappointing when fishermen walk by the seafood department in the supermarket and watch (and smell) fish dying. Smart consumers are seeing that fish in the frozen case can be many times “fresher” than what’s in the “fresh” case. There’s no hard and fast rule—a fish’s quality is going to depend on a number of factors. Firstly, you have to start with a good fish. Catch methods, boat sanitation, processing methods, freezing methods, temperature control, all play an important role in the quality of the fish. There are frozen fish that have been out of the water for three years that are much better than most of what you get in a “fresh” case at the supermarket.
Another reason that frozen fish is superior to “fresh, not frozen” fish is the fact that one-quarter of fish in supermarkets and restaurants is wasted. 1/4 of fish caught means very roughly 2.2 billion pounds of fish per year or to put it in salmon terms, very roughly 200 million salmon, is literally wasted. If you care about sustainable seafood management, consider the many pros of frozen fish. In addition to being less prone to spoilage, blind taste tests reveal that frozen fish many times tastes better than “fresh, never frozen” fish.
Q: Does fish have an expiration date? When is the best time to order?
As noted in the answer to the previous question, many times the fresh-frozen seafood that we sell is much better than “fresh never frozen” seafood. Those of us in the office take home our fish year-round and we don’t have a preference for having the fish at one time or another. Don’t take it from us. Take it from our customers. Here are a couple of reviews from customers:
“We live on the Oregon coast and have been buying fresh salmon locally off the fishing boats. Then we go to all the effort of cleaning them ourselves, deboning, and vacuum packing in individual servings. The salmon was not guaranteed to be “same day” and may be a few days old. We haven’t been pleased with the taste and quality. The Alaska Gold Coho is PERFECT! The method of processing and freezing so quickly preserves the great flavor. And having them cleaned, de-boned, and vacuum packed in individual serving portions is so convenient! The 2-day shipping brought a box to the house that was absolutely freezing when I opened it. Colder than my deep freezer! All I had to do was unpack, put them in the deep freeze and voila’! I was all done! The salmon is just the best…..will be ordering on a regular basis.”
“In June 2018 I ordered 30 pounds of coho fillets. I was concerned because I knew they were the prior years’s catch and I worried that the fish might be freezer burned or dry or just too old. I called and was told that the catch was probably from late fall 2017 and should be fine. I decided to take a chance, and am I ever glad I did. Each time I open a defrosted vacuum-packed fillet, I am delighted at the fresh taste and firm texture. Simply delicious!”
There is no printed expiration date on our fish. The frozen fish we offer for sale on our website has been blast frozen. It is stored at -10 F or below in a commercial freezer. Stored at this temperature with no temperature changes, some claim that the fish will be fine to eat in two, even three years. What will ruin the quality of a fish isn’t time but temperature change. Which is why we recommend eating the frozen fish within 3 to 6 months to be safe. Most people open and close their freezer doors frequently or may not have their freezer set at its coldest setting. If there are frequent temperature changes in your freezer, we recommend eating the fish within 2-3 months. When we sell our fish wholesale to Europe, we put an expiration date 2 years after harvest date. When shipped and stored with care at proper temperatures, the fish should last a long time. However, we find our fish so tasty that it doesn’t last too long in our freezers.
Q: Is it tasty?
Our hook and line-caught fish is super-tasty, as high a quality a fish as you will find. We take our mission to provide our customers with high quality fish very seriously. Our One Fish At A Time methods are the difference. Traveling around and bringing our wild salmon to new customers, we commonly hear: “This is the best salmon I’ve ever tasted.” The care with which we process and pack the salmon, in addition to the albacore, halibut and sablefish we catch, is unparalleled in the industry. Restaurants and retailers have recognized this quality for years.
Q: Is it sustainable?
All Alaska seafood is wild and pure, responsibly managed for continuing abundance. All of our fish offered for sale on the Alaska Gold Seafood website is listed as Best Choice or Green on Monterey Bay Aquarium’s Seafood Watch program.
Alaska has pioneered the standard for sustainable, eco-friendly fisheries management. Alaska’s fish populations are managed for protection against over-fishing and sources of habitat damage. By proactively ensuring a healthy, wild and sustainable harvest, Alaska is protecting its superior seafood for future generations.
Alaska is the only state with a mandate for sustainable seafood written right into its State Constitution. All fisheries are carefully managed so that our grandchildren can fish the same way that we do.
Q: There’s a lot of over-fishing and damage to the environment caused by fishing with mass extraction methods and by-catch, right?
There is. But our fish is caught One Fish At A Time. All of the fish we catch come from sustainable fisheries. Our Alaska-caught fish managed to be sustainable, so that future generations may enjoy the bounty. In addition, because all of our fish is caught on hook and line, by-catch is minimized. Hook and line methods are the exact opposite of mass extraction methods–we have deep respect for the wild seafood that we catch. We catch and handle One Fish At A Time.
Q: Is it non-GMO? Gluten-free? Organic?
Just like nature intended, our fish is wild and natural with no preservatives, artificial coloring, seasonings or antibiotics. Our king salmon, coho salmon, halibut, sablefish and albacore tuna are not genetically engineered. No king salmon, coho salmon, halibut, sablefish or albacore tuna are genetically engineered. Like all wild seafood, our wild seafood is gluten-free. Since there is currently no certification process in place for wild seafood in the United States to be certified organic, our fish is not certified organic.
Q: Do you have any nutritional information on the fish?
Based on 3.5 oz (100g) serving size:
Halibut: 140 calories; Protein 27 g; Total Fat: 3g; Saturated Fat <0.5g; Sodium: 70mg; Cholesterol 40 g; Omega-3 Fatty Acids 460mg
Coho salmon: 140 calories; Protein 23 g; Fat: 4.5g; Saturated Fat 1g; Sodium 60mg; Cholesterol 55 mg; Omega-3 Fatty Acids 1100mg
King Salmon: 230 Calories; Protein 26 g; Fat 13g; Saturated Fat 3g; Sodium 60mg; Cholesterol 85mg; Omega-3 Fatty Acids 1700mg
Black Cod: 250 Calories; Protein 17 g; Fat 20 g; Saturated Fat 4g; Sodium 70mg; Cholesterol 65mg; Omega-3 Fatty Acids 1800mg
Canned Albacore Tuna (serving size 56g): 110 Calories; Protein 16g; Fat 5g; Saturated Fat 1g; Sodium 220mg; Cholesterol 15mg; Omega-3 Fatty Acids 1384mg
* Source: USDA National Nutrient Database for Standard Reference, Release # 22.
Q: Why is there 1 gram of Trans Fats in the canned ivory king salmon you sell?
Q: How do you thaw your fish?
We recommend thawing under refrigeration. Poke a hole in the vacuum-sealed bag and place on a plate (so that no fish juices make a mess of your fridge). Thaw for 24 hours under refrigeration. 24 hours should be sufficient for our portions, but the filets or sides might take a little longer. Leave on counter to get closer to room temperature. I pull my fish out of the fridge about a half hour before cooking. Wipe down with a paper towel (this prevents sticking). Cook using your favorite recipe. Cooking oil and simple seasonings are all you need.
Q: Fish is good for me, but it’s kinda fishy tasting. I’ll just stick with what I know, right?
Fish should not be fishy tasting or smelling. If that’s your experience, then the fish wasn’t handled correctly. Our fish doesn’t smell like fish but should have a taste of the ocean.
Q: Are there bones?
All of our salmon and halibut portions are de-boned. The salmon portions and sides are skin-on and the halibut portions are boneless/skinless. To remove bones on sablefish (black cod) would destroy quality of the meat, so we do not de-bone sablefish. Our tuna medallions are cut from loins with no bones. If you order our larger salmon fillets (sides), these DO have pin bones in them, so you have to de-bone with pliers, which is a simple process once you learn. Our bone-less salmon portions are more convenient for those who don’t have time or desire to de-bone.
Q: What’s the difference between salmon portions and salmon fillets?
We sell our wild salmon cut as single portions and fillets. The portions are skin-on and boneless. We cut 6 ounces for coho salmon portions and 8 ounces for king salmon. We cut ivory king salmon into 6-ounce portions. We also sell whole sides of the fish, which we call fillets. These are the whole side of a salmon (averaging 1.5 pounds for a coho salmon). Our portions and fillets are all individually vacuum-sealed for ultimate convenience.
Q: How do you cut your portions?
Given that fish comes in all shapes and sizes, it is sometimes difficult to supply uniform portions. We aim for as close as possible to 6.0 ounces for coho salmon, keta salmon, and sablefish and 8.0 ounces for halibut and king salmon. Cuts will come from the center, tail and up towards the gills. We do our best to equally distribute portion sizes and cuts so that you get a relative proportion of center cuts to tail cut. When you cook you should cook pieces with similar shapes. Because they are thinner, the tail pieces should require less cooking than the center cuts.
Q: What does Guaranteed Quality mean?
Guaranteed Quality means that we stand behind our fish. We take every precaution we can to ensure that each shipment is delivered in pristine state–dry ice, checking of weather conditions before shipping, confirmation of shipping date. All shipments are sent with enough dry ice to keep the frozen seafood cold until arrival. It is not uncommon to have no dry ice remaining in the insulated cooler upon arrival at your door, but the product should remain colder than 38 degrees upon arrival.If your order does not arrive in pristine state, please contact us.
Q. Should I be worried about the mercury content in wild fish?
Our fish is not known as a high-risk fish for Mercury like larger predator fish (swordfish and shark, for example). Alaska is an extremely low population area. The rivers in Alaska where most of the salmon are born, reared, and eventually spawn have very few people living near them – usually towns with populations of less than 10,000 people, which makes the rivers an excellent environment for salmon to call home. Therefore, our fish is very safer from mercury contamination. In addition, salmon, albacore tuna, sablefish and halibut all are high in selenium, which is an essential mineral that counteracts mercury toxicity. Here is more information on how selenium counteracts mercury toxicity and all of the other health benefits of selenium, which include anti-virus, anti-cancer, and other immunity-boosting properties. This is an excellent summary of why healthy eaters should not limit consumption of ocean seafood over concerns of mercury contamination. The FDA acceptable limit for mercury is 1.0 parts per million. In the attached link, with loads of information on wild salmon and other Alaska seafood, you’ll see that Alaska seafood falls well below the accepted limit. In addition, our albacore tuna tested at 337ppb or 0.337ppm, well below the 1.0 ppm FDA action limit.
Q. Has Japan’s Fukushima affected Pacific seafood?
We have been closely following reports following the disaster in Japan. Information from the NOAA Fisheries Service and the FDA indicates that fish caught off the waters of Southeast Alaska has been tested and none are contaminated. The data has shown there to be no safety issue at all with the Pacific seafood we sell. You can find more information from the FDA here. There is a lot more information here.
Delvin Neville, lead author of a Oregon State University study on radioactivity in Pacific Albacore, for example, says levels are far lower than what we’re exposed to from sources like air, soil and X-rays. Just to equal an X-ray dose, you would have to eat more than 700,000 pounds of albacore, for example.
While concerns over mercury levels and oceanic pollution abound, the truth of the matter is that eating fish is far safer than not eating at all. (Don’t take it from us, take it from objective peer-reviewed science; read it here, here and here).
Q: But really, what’s the deal with Fukushima and radioactivity (follow-up written in March 2016)?
We occasionally get customer calls about radioactivity levels in our fish. As of December 3, 2015, monitoring efforts along the Pacific coast of the U.S. and Canada by Woods Hole Oceanographic Institute scientists and citizen scientists have continued to detect small amounts of radioactivity from the Fukushima Dai-ichi nuclear power plant meltdown. The highest detection level to date came from a sample collected about 1,600 miles west of San Francisco that contained 11 Becquerels per cubic meter of cesium-137 and cesium-134, which indicated that in one cubic meter of seawater (about 264 gallons), 11 radioactive decay events per second were attributed to cesium atoms of both isotopes (See report entitled Our Radioactive Ocean 2016). To put this into perspective, in a Los Angeles Times article published on August 20, 2014, Woods Hole Oceanographic Institute (WHOI) scientist Ken Buesseler used the following analogy to describe the human health implications of seawater containing 10 Bq/m3: “If you were to swim in that water 365 days, 6 hours a day, the dose would be 500 times less than a single dental X-ray” (Parsons 2014). So although 11 Bq/m3 is higher than has been seen in the past, it is still more than 500 times lower than the 7,400 Becquerels per cubic meter maximum safety limit set by the Environmental Protection Agency (EPA) for drinking water. At such low levels, the radiation is not predicted to harm humans or the environment (Our Radioactive Ocean 2016). A collaborative monitoring effort in Canada called the Integrated Fukushima Ocean Radionuclide Monitoring (InFORM) project has included testing local species of fish for Fukushima-derived radiation. On January 29, 2016, the group released results from 26 tissue samples of sockeye salmon and steelhead trout (collected in September and October, 2015) in northern British Columbia. The average amount of cesium-137 in the samples was 1.5 Bq/m3 and the level of cesium-134 was below the detection limit of the analysis, indicating that consuming either species of fish is not a health risk. As a reminder, residual cesium-137 in the oceans is largely the result of nuclear weapons testing in the 1950s and 1960s, not the Fukushima spill. The group will publicly report the results of tissue sampling from 80 more fish tested as samples are analyzed.Though we recognize that the potential harmful levels of radioactivity in Pacific seafood is a very serious concern, we do not have any qualms about recommending our seafood as a one of the healthiest foods on the planet. All of us in the office eat our fishermen/members’ catch on a regular basis. We would not sell it if we did not believe in it and if it were not safe.
Along with all of our Alaska seafood, our albacore tuna is a great protein source, loaded with Omega-3s. 1 mSV is the FDA safe yearly radiation exposure level for a person. You will get the same dose by eating 244,800 pounds of our albacore tuna. o.4 mSV is the radiation exposure from a mammogram. You will get the same dose by eating 97,920 pounds of tuna. 0.04 mSV is the radiation exposure as a result of flying on a commercial airplane from LA to New York. You will get the same dose by eating 9792 pounds of tuna. 0.001 mSV is the radiation exposure from eating a banana. You will get the same dose by eating 24.48 pounds of tuna. In other words, there is more radiation in your banana than in your tuna.
Bottom line: You’ll get more radiation from your transcontinental flight than from eating seafood. Even lots and lots of seafood. Not to belittle the radiation coming out of Fukushima, and it’s certainly dangerous in the Fukushima area, claims of 80,000 gallons of irradiated water sound horrific coming from a news media that likes to sell stories. However, context is everything. 80,000 gallons is one-eighth of an Olympic swimming pool and it’s hard to get a grasp on how gigantic the Pacific Ocean is unless you work on it. There are many Olympic swimming pools that make up the Pacific Ocean. In fact, there are roughly 292,188,000,000,000 Olympic swimming pools that make up the Pacific Ocean.
Q: Do you ever test for histamines?
We do occasionally get requests from our wholesale customers for histamine levels on our tuna. Because of our freezing and handling processes, results show histamine levels that are barely measurable, so for those that are histamine intolerant, we believe that you should feel safe eating our tuna and we feel confident saying that about our salmon, halibut and sablefish, too. We use good practices for maintaining temperature control on our fish, which is key to preventing histamine build-up.
A number of our customers concerned about histamines ask about frozen-at-sea seafood. A number of our fishermen do catch salmon that they freeze at sea. However, note that we do have to thaw these to cut into portions, remove bones, and package. So, it becomes six of one and half a dozen of another. Our boats that don’t freeze at sea (we call them “ice” boats because they use ice to keep the fish at 33-34 degrees until they make it back to shore where the fish is frozen) do a great job with temperature control and their fish isn’t double-frozen like the frozen-at-sea salmon. We find that both make good portions, and we’ve moved to the ice salmon in general, because portioning and freezing in one go might be a tad superior. At this time, we do not sell these whole frozen-at-sea fish on our website because 1) they are difficult to ship whole and 2) most Americans want their fish in either portions or fillets and have no idea how to break down a fish into usable parts. Filleting a fish is a bit of an art in itself and is not for the amateur chef (for starters, you need a lot of kitchen space and a lot of people to eat the whole fish).
Q: Why is ordering from AlaskaGoldSeafood.com better than how/where I currently get my fish?
When you order direct from our co-op of quality-oriented fishermen, you are skipping several middlemen that are needed to bring fish to a typical grocery store. See more at Our Mission, which is a relentless commitment to quality. One nice thing about ordering online is that they will arrive frozen and in a direct path from the fishermen. In stores, it’s possible they will be thawed or had been previously thawed. They also might be sitting in a case for a long time. When you buy direct from us, the fish hasn’t been sitting in a case and is always handled with our quality standards.
Q: What’s the difference between a coho and a king salmon?
Though there is some disagreement among Alaskans, most people consider king salmon (aka the Chinook) the best of the Pacific salmon. It is known for its healthy oils and rich taste. Though king salmon is significantly larger than the coho salmon (silver salmon), its runs aren’t nearly as numerous. Because of the high demand for king salmon and the lower supply, it is priced higher than the coho salmon. That being said, coho salmon has a lot of virtues. Some find it milder tasting than a king, which may appeal to certain tastes and it certainly pairs well with sauces. Though it doesn’t have as many fatty oils as the king salmon, the coho salmon is lighter, which can be a virtue depending on what you’re preparing with the salmon. Many people find the coho salmon to be more versatile. People use it in a wider variety of recipes. That being said, the coho salmon is not nearly as rich as the king salmon. We have lots more information about our various types of salmon here.
Q: Are your fish processed with any other items, like shellfish, for example?
Alaska Gold Club Loyalty Program Questions
Q: What is the Alaska Gold Club Loyalty Program? How does it work?
When you sign up for the Alaska Gold Club Loyalty Program, you get a delivery of the fish you select at a regularly discounted price.
After your first order, the default is set for monthly recurring shipments. Your order will automatically renew in one month. So, if you ordered on October 5th, your order will automatically renew with your credit card charged on the 5th of November, and then ship out on the next available shipping date.
However, you can schedule with us and we can set other dates or a different order frequency. For example, some customers have their orders renew every 6 weeks, others have their orders renew every 3 weeks, etc. And still other customers sometimes have us pause their recurring order and call us to renew as needed.
We can also switch up what items you receive in your order. Maybe one order with our king salmon portions and the next with our halibut portions. Just contact us via email or phone and we’re happy to take care of you.
In addition, each frozen item you add to your subscription order will be 15% off. So, if you regularly receive our Alaska Gold Sablefish Portions, add a 5-pound box of our king salmon portions for 15% off the a la carte price. Or, design your own variety pack using our seafood offerings, and we’ll set a regularly discounted price. Just contact us via email or phone.
You can log in to your account here to see when your subscription will renew, update your contact info, cancel an old subscription, and/or start a new one.
Though you’re welcome to log in online, changing your subscription is so much easier if you contact us–websites are confusing and ours is no exception. We like giving personal service to our customers. We can change shipping dates and/or add and subtract items to your order you’d like. Just email us or call 844-833-0120. We love hearing from our customers!
So here it is in a nutshell: With a subscription to the Alaska Gold Loyalty Program, you get a regularly discounted price on your seafood order. You only enter your credit card information once. Stop delivery any time you want. Or change dates. Or subscription type. See our offerings here for the Loyalty Program.
Q. How is the fish shipped?
All shipments are sent with enough dry ice to keep the frozen seafood cold until arrival. It is not uncommon to have no dry ice remaining in the insulated cooler upon arrival at your door, but the product should remain colder than 38 degrees upon arrival.We constantly check weather around the country and only ship frozen items at the beginning of the week, so that an order never waits in transit some place over the week. We ship canned items the day after the order is received via Ground shipping.
Q: What happens if the my order thaws during transit?
However, occasionally accidents happen. Packages get delayed or weather is more severe than what we plan for. The key to the preservation of both the quality and nutritional value of the salmon is in the vacuum-sealed pouch. This vacuum prevents the loss of nutrients and moisture from the salmon. Should the order arrive completely thawed, we will replace the order. Contact AlaskaGoldService<at>alaskagoldbrand.com with any concerns.
Q: Who hosts the alaskagoldbrand.com website?
Our site is hosted by Blue Sky Projects, (206) 721-2550. We have a Secure Sockets Layer (SSL) and everything required to safely accept credit card information.
What is AlaskaGoldBrand.com? What is Alaska Gold Seafood?
What is Alaska Gold Seafood? AlaskaGoldBrand.com? Seafood Producers Cooperative?
AlaskaGoldBrand.com is where you can get fish caught by Seafood Producers Cooperative, the oldest fishermen’s co-op in North America. SPC is a co-op made up of quality-oriented hook and line fishermen who own and operate the cooperative. As a co-op, we get the benefits of owning our organization. If we have a good year, the profits go to us the fishermen. We decide if and when we invest in new equipment. We pool our sources together to get better prices on fuel, vessel insurance, bait, and freezing technologies. We take great pride in delivering the highest quality seafood available to our customers.
Q: Can I trust Alaska Gold Seafood? Can I trust that the fish that comes from this website is good?
We have over 70 years of experience in the business. See Our History.
Q: Why should I do business with SPC?
People like doing business with people they like. Check out Our Fishermen. Get to know us. And decide for yourself.
Q: Where is Seafood Producers Cooperative located?
Our business office is in Bellingham, Washington. Our main processing plant is in Sitka, Alaska. Our fishermen fish primarily off the coast of Southeast Alaska, but we have many fishermen who fish waters off most of the West Coast of the United States. The salmon, halibut and sablefish offered for sale on this site is caught in the waters of Southeast Alaska. The albacore tuna is caught off the coasts of Washington and Oregon.
If at any time you have trouble navigating our site, completing an order, or just want to know more about our fish, please contact us at (844) 833-0120 or alaskagoldservice<at>alaskagoldbrand.com.