Thanks for visiting Alaska Gold! We’re deeply grateful for your business. As a fishermen-owned cooperative, we’re committed to providing you with the highest quality Alaska seafood. If you’re at all dissatisfied with our product, email us at firstname.lastname@example.org with a photo of the product and description of the issue. Though we can’t accept returns, we will do everything we can to make your order right.
While we pack our orders with plenty of dry ice, occasionally packages are delayed in transit. If your portions arrive partially thawed, they can be safely refrozen. As long as the thawed edges extend no more than the length of your pinky fingernail, they can be safely cooked or refrozen. We recommend using the more thawed pieces first. If your order arrives completely thawed, email us and we will send you a replacement order at no cost. If you have any special shipping requests, please contact us before placing your order and we will do everything we can to meet your needs.